Designing Trust Across a Security Infrastructure Ecosystem
Overview
Designed user experiences across a suite of security-focused products at Pyxis; spanning secure credential management, API authentication and access control, tamper-proof document verification, and enterprise team authorization workflows. The goal: simplify complex security workflows and make highly technical systems feel intuitive, transparent, and trustworthy for both technical and non-technical users
Categories
Cybersecurity Infrastructure · Digital Identity & Authentication · API Security & Access Control · Secure Document Signing · Enterprise Authorization Workflows · Credential & Key Management · Cross-Platform Security UX
Team
Sole Product Designer within a cross-functional team of 10+ including product managers, software engineers, security engineers, and QA.
Timeline
14 weeks (Discovery → Design → Iteration → Handoff)
Platform
Responsive Web · Browser Extension · Mobile Applications (iOS & Android)
My Role
End-to-End UX Design · Security UX Design · Platform UX Strategy · Design System Development · Developer Handoff · Marketing & Brand Collateral (Flip books, Pitch Decks, One-Pagers, Conference Materials
4
Security products designed end-to-end
40+
User research and usability sessions
3
Product-specific UI libraries with shared UX standards
~40%
faster engineering handoff
The Challenge
Security tools often prioritize technical capability over usability. Users face unclear approval workflows, limited visibility into what they're authorizing, and interfaces designed for engineers rather than the people who actually need to use them.
The challenge: design interfaces across four products that maintain enterprise-grade security while remaining understandable to users with varying levels of technical confidence; from developers integrating APIs to business stakeholders approving documents.
Gathgering Insights
Ran 40+ user research and usability sessions to understand how different audiences think about security; what builds trust, what creates hesitation, and where existing tools fail.
Ran 40+ user research and usability sessions to understand how different audiences think about security; what builds trust, what creates hesitation, and where existing tools fail.
My Approach
Worked closely with engineering to understand the system architecture and map security-critical workflows. Designed clear approval flows and intuitive interfaces for actions such as multisignature approvals, API authorization, and document signing, while establishing reusable design components to ensure consistency across the platform.
Worked closely with engineering to understand the system architecture and map security-critical workflows. Designed clear approval flows and intuitive interfaces for actions such as multisignature approvals, API authorization, and document signing, while establishing reusable design components to ensure consistency across the platform.
Started with the users, not the technology.
Owned the visual communication side
Simplified without stripping depth.
Designed for trust at every touchpoint
The Ecosystem
The platform consisted of several interconnected products designed to improve security, transparency, and control across digital systems.
Pyxis: Secure credential and key management across personal and organizational environments. Multi-device, customizable security levels, encrypted backup and recovery.
Pyxis: Secure credential and key management across personal and organizational environments. Multi-device, customizable security levels, encrypted backup and recovery.
Distributed API Authorization: Multi-party authentication for sensitive API actions. Team members verify and approve operations before execution; protecting against unauthorized access, phishing, and credential theft.
Distributed API Authorization: Multi-party authentication for sensitive API actions. Team members verify and approve operations before execution; protecting against unauthorized access, phishing, and credential theft.
Document Verification: Tamper-proof document signing with immutable verification. Signers maintain full custody of their agreements with clear audit trails.
Document Verification: Tamper-proof document signing with immutable verification. Signers maintain full custody of their agreements with clear audit trails.
Security Registry: A verification platform for auditable, trusted interfaces with built-in auditor tracking, version control, and deployment management.
Security Registry: A verification platform for auditable, trusted interfaces with built-in auditor tracking, version control, and deployment management.
Key Takeaways
Designing for security infrastructure requires balancing technical accuracy, safety, and usability. This project reinforced the importance of:
Designing for clarity in high-risk interactions
Making cryptographic systems understandable for users
Creating consistent experiences across complex product ecosystem
Ultimately, strong UX design can transform advanced security systems into tools that users can trust and confidently operate.
Richard Silver
CEO
"Choice took something deeply technical and made it feel approachable without losing substance. Across four products, he brought clarity and consistency we didn't have before. He didn't just design interfaces, he helped us communicate what we were building, from the product all the way through to our investor materials."
Rachel Mace
COO
"Security products are complex, there are real consequences if a user misunderstands what they're approving. Choice never needed hand holding on that. He'd come to reviews with workflows that already anticipated edge cases we hadn't discussed yet. Just as comfortable with engineers as he was walking stakeholders through a pitch deck."
Sieg Kayse
Brand Communications Stratgist
"Choice understood that how a product feels inside and how a brand communicates outside need to tell the same story. He made sure the narrative was consistent from product screens to investor decks to one pagers. That alignment made a real difference in how partners and investors perceived us."
